doen55 Privacy Policy

doen55 is an online casino and sports betting platform operating at doen55.com, designed specifically for the Pakistani market. References to "doen55," "we," "us," or "our" throughout this Privacy Policy refer to the doen55 platform and its operating entity, including all associated websites, mobile-optimised interfaces, and digital services provided under the doen55 brand.

doen55 acts as the data controller in respect of the personal data collected from players who register and use the platform. As data controller, doen55 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected through the doen55 website and platform, including data collected when you register an account, make a deposit or withdrawal, place a bet, contact our support team, or simply browse the site. It does not apply to third-party websites or services that may be accessible via links on our platform.

doen55 collects personal data in several categories depending on how you interact with the platform. The table below provides a structured overview of the categories of data we collect and why:

Where you choose not to provide certain categories of data — particularly identity and financial data — doen55 may be unable to provide full platform services, including processing withdrawals or crediting bonuses to your account.

doen55 collects personal data through the following channels and mechanisms:

• Direct collection: Data you provide when completing the doen55 registration form, submitting KYC documents, making a deposit or withdrawal request, contacting support, or updating your account profile.
• Automated technical collection: Data collected automatically when you access or use the doen55 platform, including IP addresses, device identifiers, browser type, session data, and clickstream information gathered through server logs, cookies, and similar tracking technologies.
• Payment processors: Transaction confirmation data and payment reference numbers received from JazzCash, EasyPaisa, Raast, and our other integrated Pakistani payment providers when you initiate deposits or withdrawals.
• Identity verification partners: Data received from third-party KYC and identity verification service providers when we ask them to verify the authenticity of documents you have submitted as part of the verification process.
• Fraud prevention and security providers: Risk scores, device reputation data, and behavioural signals provided by fraud detection partners used to protect the integrity of the doen55 platform and its player community.
• Publicly available sources: In limited circumstances related to AML compliance, doen55 may cross-reference data against publicly available sanctions lists or politically exposed persons (PEP) databases.

doen55 does not purchase marketing lists or acquire personal data from data brokers for the purpose of targeting new users with unsolicited marketing communications.

doen55 uses your personal data for the following specific purposes:

• Account creation and management: To register your doen55 account, verify your identity and age (21+), maintain your account profile, and enable you to access all platform features securely.
• Payment processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported Pakistani payment channels, and to process withdrawal requests to your verified payment methods.
• Regulatory and legal compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) requirements, including record retention obligations.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, bonus abuse, account takeovers, and other security threats to the doen55 platform and its player community.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain a record of support interactions for quality assurance purposes.
• Responsible gaming: To monitor your gaming behaviour against responsible gaming indicators, enforce deposit and session limits you have set, and intervene appropriately where problem gambling indicators are detected.
• Platform improvement: To analyse aggregated, anonymised usage data to improve game selection, payment flows, user interface design, and the overall doen55 experience for players across Pakistan.
• Marketing communications: Where you have consented to receive them, to send you personalised promotions, bonus offers, and platform updates via email or SMS. You may withdraw this consent at any time through your account settings.

doen55 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing that is necessary to perform our contract with you as a registered doen55 player — including account registration, payment processing, and delivering gaming services — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with applicable legal obligations, including AML/KYC requirements, regulatory reporting, and age verification, is carried out on the basis of legal compliance.
• Legitimate interests: Processing carried out for fraud prevention, platform security, abuse detection, and general business analytics is carried out on the basis of doen55's legitimate interests, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications (email newsletters, SMS promotions) is carried out solely on the basis of your prior, freely given, and informed consent. You may withdraw consent at any time without penalty.

Where we rely on legitimate interests as a legal basis, we carry out a balancing assessment to ensure that our interests do not disproportionately override your interests or fundamental rights. If you would like more information about any specific balancing assessment, please contact [email protected].

doen55 does not sell your personal data. We share it only in the limited, specific circumstances described below, and only with parties who are contractually required to protect it to an equivalent standard:

• Payment service providers: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, Bank Alfalah, UBL Omni, and other integrated payment processors receive the minimum personal data necessary to authenticate and process your transactions.
• Identity and KYC verification partners: Where required, document images and identity data are shared with certified KYC verification providers to confirm your identity and age. These providers operate under strict data processing agreements.
• Game content providers: Certified third-party game studios and RNG providers may receive anonymised player session data for game performance and fairness auditing purposes only. They do not receive personally identifiable information.
• Fraud and security vendors: Device fingerprint data, IP addresses, and behavioural signals are shared with fraud prevention partners to protect the integrity of the doen55 platform.
• Legal and regulatory authorities: doen55 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts when legally required to do so, or when we have a good-faith belief that disclosure is necessary to prevent imminent harm or financial crime.
• Professional advisers: Legal, accounting, and auditing firms engaged by doen55 may have access to personal data where strictly necessary for the provision of their professional services, subject to professional confidentiality obligations.

doen55 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies cannot execute code or deliver viruses, and they do not access other files stored on your device.

doen55 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the doen55 platform — including session authentication, security tokens, and load balancing. These cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits to provide a more personalised experience across sessions.
• Analytical cookies: Collect aggregated, anonymised data about how players navigate and interact with the doen55 platform. This data helps us identify usability improvements and optimise the player experience.
• Security cookies: Assist in detecting fraudulent activity, identifying suspicious login behaviour, and protecting player accounts from unauthorised access.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the doen55 platform. doen55 does not use third-party advertising cookies or behavioural retargeting cookies from external advertising networks.

doen55 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active doen55 account is retained for the duration of the account's active life and for a minimum period of five years following account closure, in compliance with AML record retention requirements.
• KYC and identity documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five years following the end of the customer relationship, as required by applicable financial crime regulations.
• Transaction records: Full transaction history, including deposit and withdrawal records, is retained for a minimum of five years for AML compliance and dispute resolution purposes.
• Support communications: Live chat logs, email correspondence, and complaint records are retained for three years from the date of the interaction to support quality assurance and dispute resolution.
• Marketing data: Where you have consented to marketing communications, your marketing preferences are retained until you withdraw your consent. Records of consent are retained for an additional period for compliance purposes.
• Technical and log data: Server logs and security-related technical data are retained for a rolling period of 12 months, after which they are automatically deleted or anonymised.

When personal data is no longer required, doen55 securely destroys or anonymises it in accordance with our internal data disposal procedures. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

doen55 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and doen55 servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring that only authorised personnel with a genuine business need can access personal data.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Multi-factor authentication requirements for all doen55 administrative system access.
• Continuous intrusion detection and anomaly monitoring across our platform infrastructure.
• Formal incident response procedures to ensure rapid containment and notification in the event of a data breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, doen55 will notify affected players without undue delay and in accordance with applicable legal notification requirements.

As a doen55 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our privacy team at [email protected] with your request. We will acknowledge your request within five business days and provide a substantive response within 30 days.

• Right of access: You have the right to request a copy of the personal data doen55 holds about you, along with information about how it is being used. We will provide this in a clear, portable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account profile data, you can also make corrections directly within your doen55 account settings.
• Right to erasure: You may request that doen55 delete your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal and regulatory data retention obligations — we may not be able to delete all data immediately if we are legally required to retain it.
• Right to restrict processing: You have the right to ask doen55 to restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to have it transferred to another data controller where technically feasible.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, we will stop immediately. Where you object to other legitimate interest processing, we will assess whether our interests override your objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

doen55 will not charge a fee for handling data rights requests unless they are manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. We may ask you to verify your identity before processing a request to protect against unauthorised disclosures.

The doen55 platform is strictly intended for adults aged 21 years and above. doen55 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage individuals from creating accounts.

If doen55 becomes aware that personal data has been collected from a person under the age of 21 — whether through a falsified registration or any other means — the relevant account will be immediately and permanently closed. Any deposits made will be returned to the originating payment source and any winnings will be forfeited. All personal data associated with the underage account will be deleted as promptly as our legal obligations permit.

doen55 strongly encourages parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. doen55 is not responsible for any minor accessing the platform in circumvention of our age verification measures.

The doen55 platform integrates with a number of third-party service providers in order to deliver a complete, localised gaming experience to Pakistani players. Each category of third-party service is governed by its own privacy practices in addition to any data processing agreement it holds with doen55:

• Game providers: Certified casino game studios provide the gaming content available on doen55. These providers operate their own RNG and fairness certification processes and may receive anonymised, aggregated session data for auditing purposes only.
• Payment gateways: JazzCash, EasyPaisa, Raast, and other integrated payment providers process transaction data in accordance with their own privacy policies and applicable Pakistani financial regulations. doen55 does not store full payment credentials on its own systems.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help doen55 understand platform performance. These tools are configured to prevent the collection of personally identifiable information.

doen55 is not responsible for the privacy practices of third-party websites or services that may be accessible via links on our platform. We recommend reviewing the privacy policy of any third-party service before providing your personal information to them.

doen55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. The "Last Updated" date displayed at the top of this page will be revised each time a material change is made.

Where changes are material — meaning they meaningfully affect your rights or how your personal data is used — doen55 will notify registered players by email to their registered address and/or via a prominent notice on the platform prior to the changes taking effect. We will provide a reasonable period for you to review the updated policy before it becomes effective.

For minor, non-material changes such as typographical corrections, clarifications, or formatting updates, doen55 may update this page without advance notice. Your continued use of the doen55 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms.

We recommend bookmarking this page and reviewing it periodically to stay informed of how doen55 is protecting your personal data. A copy of the current Privacy Policy is always available at doen55.com/privacy-policy.

For all privacy-related queries, data rights requests, or concerns about how doen55 handles your personal data, please contact our privacy team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the doen55 platform. Our support agents are available in both English and Urdu.

When submitting a data rights request by email, please include your registered account username or email address, a description of the specific right you wish to exercise, and any relevant details that will help us process your request efficiently. We may request additional identity verification before fulfilling a request to ensure that data is not disclosed to unauthorised parties.

doen55 aims to acknowledge all privacy requests within five business days and to provide a full response within 30 days. Where a request is particularly complex, we may extend this period by up to an additional 30 days, in which case we will notify you of the extension and the reasons for it.